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My import is failing or getting stuck. What do I do?

Danielle Kellogg Updated by Danielle Kellogg

Stuck Import

If your import is stuck at X% and it's been a few hours, then send us a link to the object where you're importing and we can get that cleared up for.

Prevent Imports From Getting Stuck

We often see formatting or encoding causing import issues. So before you try the import again, we recommend copying your data into a new Google Sheet and then exporting it to CSV. This will get rid of any underlying formatting or encoding issues that may have been introduced to your file.

Imports Still Failing or Getting Stuck

If creating the import file through Google Sheets doesn't seem to fix the issue, then we are happy to help troubleshoot this for you! To get started we will need the following information:

  • A link to the object where you're importing the file
  • A sample copy of the file you're importing
  • The estimated date/time of the last time you tried the import

Send that information to support@knack.com or send us an in-app message.

How did we do?

How do I update existing data using an import?

Can I undo or reverse an import?

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