In this article, we share a tip on how to resolve the issue of an import job not completing.
Stuck Import
If your import is stuck at X% and it's been a few hours, please reach out to the support team for assistance with getting that resolved.
Prevent Imports From Getting Stuck
We often see formatting or encoding causing import issues. Before you try the import again, we recommend copying your data into a new Google Sheet and then exporting it to .CSV. This process will eliminate any potential formatting or encoding problems that might have affected your file.
Failed Imports
In some cases, if users (particularly with Gov Cloud or HIPAA accounts) edit or modify their file during the import flow into an existing table, such as renaming the file, the process may fail. There will be a notification to try the import again without modifications.
If a filename contains a special character, such as “/ ”, the import may fail. To resolve, check file names, remove any special characters, and re-try the import.
Imports Still Failing or Getting Stuck
If you're unable to resolve the issue by creating the import file through Google Sheets, we're here to assist you with troubleshooting! To get started, we kindly request the following information from you:
- A link to the table where you're importing the file
- A sample copy of the file you're importing
- The estimated date/time of the last time you tried the import
You can send that information to us via the chat widget in the Builder or by submitting this form here.