Need account access or to transfer account access because account owner or colleague left the company

Danielle Kellogg Updated by Danielle Kellogg

​For security reasons, we cannot change the account owner. Account changes can only be made from within the Knack Builder by the account owner.​

​This is a situation that has come up in the past and two routes have worked for other customers:

  1. Reaching out to the former employee to have him/her login and change those credentials.
  2. ​Accessing the former employee's email (the one attached to the Knack account) in order to reset the password using ​​this reset link​​, then logging in with the new password and changing the account owner.
We're prevented from altering or even accessing the account owner details to ensure the security of an account.

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