Frequently asked questions regarding Knack's pricing changes
This article covers the following questions:
- Who does this change apply to?
- When does the price increase go into effect?
- Will all plans be affected by the price increase?
- Where can I find the specific Pricing Plan changes?
- Is there any change to the Education / Non-Profit discounts?
- Is there any change to the discount for annual contracts?
- Are you making any updates to Subscription Plan Add-Ons eligibility?
-
How are Add-On Bundles (Records and Storage) and API Add-Ons billed, and is there a discount?
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Are there any updates to the way the downgrade process works?
Who does this change apply to?
All Knack accounts, existing and new including all plans aside from custom contracts.
When does the price increase go into effect?
Effective November 1, 2024, we will introduce a price increase across all existing monthly and annual subscriptions. The adjustment will occur on the first renewal on or after November 1, 2024. You can find your next renewal date on the Plan & Billing page in your Dashboard. For new customers, and existing customers who make any changes to their existing plans, the new prices are effective October 1, 2024.
Will all plans be affected by the price increase?
Yes, all Knack plans and add-ons will be affected by the price increase.
Where can I find the specific Pricing Plan changes?
New pricing for all Plans and Add-On bundles can be found at our updated pricing page.
Is there any change to the Education / Non-Profit discounts?
No, the current Education and Non-Profit discount of 25% will not be changing and will apply to the new prices. Please view the FAQ here for more information on how to qualify and apply for the discount.
Is there any change to the discount for annual contracts?
No, the current annual discount of ~17% (two free months) for annual contracts will not be changing and will apply to the new pricing/plans.
Are you making any updates to Subscription Plan Add-Ons eligibility?
Yes, there are two changes to our Knack Add-Ons for existing and new customers.
- Starting November 1st, Add-on Bundles (Records and Storage) and API add-ons are no longer available for customers on Starter plans. Existing customers on Starter plans must upgrade to a Pro subscription plan to get increased record, storage, and API entitlements.
- Starting November 1st, Pro, Corporate, Plus 1 and Plus 2 plans may only attach up to two Add-on Bundles (Records and Storage). Add-on Bundles include increased entitlements for records and storage. Should you need more records or storage than provided by two Add-On Bundles, you will need to upgrade to the next subscription plan.
How are Add-On Bundles (Records and Storage) and API Add-Ons billed, and is there a discount?
Add-On Bundles (Records and Storage) are eligible for annual and non-profit discounts. API Add-Ons are not eligible for annual or non-profit discounts.
Are there any updates to the way the downgrade process works?
Yes, starting November 1st, customers on annual plans will no longer be allowed to downgrade their subscription until their renewal date. This includes moving from an annual subscription to a monthly subscription as well as moving to a lower cost plan (e.g., downgrading from Pro Annual -> Starter Annual).
Annual subscription customers will be able to downgrade their subscription in the Dashboard starting 30 days before their renewal date, up until 7 days before the renewal date. The change will be effective as of the renewal date. Please note that Plus 1, 2, and 3 customers must contact Knack Support to downgrade their plans.
Annual subscription customers will still be able to upgrade their plan anytime during their subscription in the Dashboard. The upgrade price will be pro-rated based on the amount of time remaining on the annual subscription. The subscription renewal date will not change.
What are all the specific Add-On pricing changes?
Annual and non-profit discounts available for Add-On Bundle (Records & Storage)
|
Add-On Type |
Old Monthly Price |
New Monthly Price |
|
Add-On Bundle (Records & Storage) - Pro |
$30 USD |
$37.50 USD |
|
Add-On Bundle (Records & Storage) - Corporate |
$65 USD. |
$80 USD |
|
Add-On Bundle (Records & Storage) - Plus 1,2,3 |
$130 USD. |
$175 USD |
|
API Add-On |
$30 USD |
$37.50 USD |
|
Advanced SSO |
$45 USD |
$50 USD |
I have purchased a plan to freeze my account, or I may be considering it in the future, does this pricing change affect me?
Frozen plans (priced monthly) have also received a modest price increase according to this schedule:
|
Plan |
Old Monthly Price |
New Monthly Price |
|
Frozen - Starter |
$10 USD |
$12 USD |
|
Frozen - Pro |
$21 USD |
$25 USD |
|
Frozen - Corporate |
$32 USD |
$40 USD |
|
Frozen - Plus 1 |
$55 USD |
$65 USD |
|
Frozen - Plus 2 |
$87 USD |
$100 USD |
|
Frozen - Plus 3 |
$165 USD |
$200 USD |