Flows Billing, Add-Ons, & Transactions FAQs
- Who has access to Flows and Transactions?
- How do I know how many Transactions I've used?
- What happens if I exceed my Transaction limit?
- Can I combine multiple Add-On Transaction packs?
- What does a Transaction include in Flows?
- How do I view a breakdown of my Transactions?
- How does billing work if I change my Knack plan?
Who has access to Flows and Transactions?
At present, access to Flows and Transaction information is restricted to the Knack account owner. Shared Builders will gain access later this year, and they are currently unable to view the Flows tab within the Knack app.
How do I know how many Transactions I've used?
You can view your current Flows Transaction usage in the Plans and Billing in the Dashboard area of your Knack account.
There is a widget named “Plan Usage” that contains the toggle to view your Flows settings. This widget shows how many Transactions have been used, how many remain, and the total Transaction count for your plan.
Additionally, the History tab within the Flows tab in the Builder gives you a detailed view of all Transactions across your account.
What happens if I exceed my planned Transaction amount?
If you exceed your monthly planned Transaction amount, the Auto-Increase setting found in the Plan & Billing section of the Knack Dashboard will automatically add 1,000 more Transactions for $19, ensuring your Flows continue running without interruption.
You can manage and remove this add-on before the next billing cycle if needed.
Can I combine multiple Add-On Transaction packs?
Yes, you can purchase multiple Add-On Transaction packs to suit your needs. For example, if you need an additional 20,000 Transactions, you could purchase two 10,000-Transaction packs for $99 each.
What does a Transaction include in Flows?
A Transaction includes any Action step performed in a Flow, such as sending a notification, updating a record, or making an HTTP request.
Trigger steps (e.g., when a record is created) do not count toward Transactions.
How do I view a breakdown of my Transactions?
You can use the Flow Log within each of your Flows to view step-by-step details of Transactions. For a complete overview across all your apps, you can check the History tab within the Flows dashboard, where you can filter by date and see which steps have been executed.
How does billing work if I change my Knack plan?
If you upgrade or downgrade your Knack plan, your Add-On Transaction packs will remain intact and continue to apply to your new plan. If you wish to remove an Add-On pack, it will take effect at the end of the current billing period.
When does the Add-On for Transactions occur?
If you use the Auto-Increase feature or manually purchase an Add-On Transaction pack, you will be charged immediately to the card on file. After the billing period, recurring charges for the Add-On Transaction pack(s) will align with your Knack Plan payment date.
For annual paying customers, Add-On Transactions will be charged monthly on the purchase date until your next annual invoice date, at which point the charges will sync.
For example, if you add Transactions on May 13th and your Knack plan was purchased on February 5th, you will be charged on May 13th, June 13th, July 13th, etc. After the next February 5th, your Add-Ons will then charge monthly on the 7th.