Learn about the built-in Remove Tags Tool available in Flows.
This article contains the following sections:
What is the Flows Remove Tags Tool and what does it do?
The Remove Tags tool in Flows is designed to remove HTML tags (e.g., <div>, <p>, <span>, <br>, etc.) from incoming text data. This tool is particularly useful when you receive data from external systems or services that include HTML markup—such as email content, chat messages, or other formatted text.
By stripping away the HTML tags, the tool ensures that only the plain text remains, ready for further processing or storage in a clean format.
What challenges does the Remove Tags tool address?
When working with data from sources like emails or chat platforms (e.g., Intercom or Yandex.Mail), HTML tags can complicate the readability and processing of the information. Manually cleaning up this data can be time-consuming and inefficient.
The Remove Tags tool automates the process, removing the tags to provide clean, readable text that can be passed into CRM notes, databases, or other applications without unnecessary markup.
How to Access and Apply the Remove Tags Tool to Your Flows
After selecting the Flow where you want to utilize the Remove Tags Tool, identify the specific steps within the Flow that require the application of your desired conditions.
You can then add a Tool by clicking on the "+" button underneath each necessary step. Clicking the "Tool" option will allow you to select from a range of different tools Flows offers, including the Remove Tags Tool.
