Knack Flows: Support Scope

What Our Support Team Can Help With

Our support team is ready to assist you with:

• Initial setup and connections – We'll help you connect popular applications to your Flows, including Knack, Google Sheets, Gmail, ChatGPT, and HTTP requests
• Simple workflow creation – Getting started with basic flows that use one trigger and one action
• Documentation and guidance – Pointing you to the right resources explaining how to use Flows tools
• Knack-specific troubleshooting – Resolving errors that originate from the Knack application within your Flows
• Technical investigation – Reviewing logs to identify potential issues on the Knack side
• Billing support – Questions about your plan, transactions used, and account billing

When You May Need Additional Resources

To provide the best possible support, we focus our expertise on Knack and the core Flows functionality. For some scenarios, you may benefit from additional resources:

Complex workflow development – Building sophisticated multi-step automation sequences or optimizing advanced workflows may require specialized expertise. Consider consulting with a Knack Expert who can provide tailored guidance for your specific use case.

Third-party platform credentials – Connection details like API keys, App IDs, or authentication tokens are managed by each platform you're connecting to. You'll need to obtain these from the respective service's documentation or support team. We're happy to point you toward general guidance on where to find these details.

Advanced or custom implementations – While we support standard use of Flows tools, highly customized or unique scenarios may fall outside our core expertise. Our Knowledge Base often has articles that can help, or you can connect with other users in the Knack Community Forum.

Third-party API issues – When working with external APIs, we can help with basic connectivity and general troubleshooting. However, detailed debugging of how a specific third-party API functions or responds requires expertise in that particular platform, which we recommend addressing with that service's support team.

Additional Resources

• Knowledge Base: Flows – Comprehensive articles covering setup, best practices, and common questions
• Community Forum – Connect with other Knack users who may have solved similar challenges
• Knack Experts – Professional developers who specialize in building custom Knack solutions

Our goal is to help you succeed with Knack Flows while ensuring you have access to the right expertise for every aspect of your automation journey. If you're unsure whether we can help with something specific, don't hesitate to reach out – we're always happy to point you in the right direction!