Accounts

How do I cancel my Knack account?

​You can cancel your Knack subscription at any time from your Dashboard at ​​ http://builder.knack.com/#delete​​.​ ​As another option, we do offer a ​​ Freeze your account plan​​ which can be done fr…

Danielle Kellogg
Updated 2 years ago by Danielle Kellogg

I'm over the storage limit for my account. How do I add more storage or get under the limit?

Add More Storage. More storage can be added to your account based on your plan: Pricing - Additional Storage (at the bottom of the chart). If you choose this option, no further action is needed on yo…

Danielle Kellogg
Updated 2 years ago by Danielle Kellogg

Need account access or to transfer account access because account owner or colleague left the company

​For security reasons, we cannot change the account owner. Account changes can only be made from within the Knack Builder by the account owner.​ ​This is a situation that has come up in the past and…

Danielle Kellogg
Updated 2 years ago by Danielle Kellogg

I'm over the record limit for my account. How do I add more records or get under the limit?

Add More Records. More records can be added to your account based on your plan: Pricing - Additional Records (at the bottom of the chart). If you choose this option, no further action is needed on yo…

Danielle Kellogg
Updated 2 years ago by Danielle Kellogg

Is there an option to pay via invoice, check, wire transfer, or something other than a credit card?

If you'd like to pay for your Knack account with something other than a credit card, here are our other payment options. Pre-Paid Cards. You can pay with a pre-paid Visa, MasterCard, American Express…

Danielle Kellogg
Updated 2 years ago by Danielle Kellogg

How do I freeze or pause my Knack account?

​If you need to pause your account, we have a 'freeze' option to allow you to set your account on standby without losing anything for a reduced price.​ ​Freezing your account means you have no access…

Danielle Kellogg
Updated 2 years ago by Danielle Kellogg

Where can I find a copy of my receipt or invoice?

You can view all of your existing receipts from the Receipts tab in the Billing section of your account Dashboard: https://builder.knack.com/#billing. Only account owners have access to the Billing s…

Danielle Kellogg
Updated 2 years ago by Danielle Kellogg

How do I add more API calls to my account?

To add more API calls to your account submit a request by filling out the form on this page: Increase Your API Limits. Regardless of your plan, you can add an additional 25,000 calls per day for $25/…

Danielle Kellogg
Updated 2 years ago by Danielle Kellogg

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