In this article, we will share some suggestions on how to approach implementing chat or messaging to your Knack apps.
We have had customers who have successfully integrated third-party chat/messaging apps, as well as customers who have implemented their own in-app messaging functionality through Knack features.
If you are considering the third-party option, it is important to note that it will require custom code and the setup process may differ for each application. We highly recommend reaching out for support in our community forums, where fellow users have successfully integrated their apps and can provide valuable assistance.
To establish a messaging option using Knack features, the most common approach we observe from users is utilizing the Emails function in Forms to enable users to send messages with each other.
Customers have implemented various approaches to set up this messaging workflow, so it is advisable to begin with a simple setup and gradually enhance functionality and customization as the basic messaging becomes operational.
31-Jan-2025 Update
Important Update Regarding Email-to-SMS Gateway Services
There has been an important industry change that may affect your email-to-SMS workflow. Twilio, a major communications service provider, is enforcing restrictions on email-to-SMS gateway services for commercial use. This change affects all Twilio SendGrid customers, including some Knack users who currently utilize email-to-SMS gateways in their workflows, for example, using tasks or rules to communicate with an email format such as 5551234567@vtext.com. Detailed information about this change can be found here.
What This Means For You
Emails sent to SMS gateways through Twilio SendGrid will no longer be delivered.
This change is part of industry-wide compliance with messaging regulations and carrier requirements.
If Your Workflows Are Affected
We understand this change may impact your operations, and we're here to help you transition smoothly.
There are various alternative communication methods available, with Twilio, and with the Knack Flows Connector with Twilio.
We appreciate your understanding as we work together to adapt to these industry changes.