Flows FAQ
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      Flows Features & Functionality FAQs

      Knack Flows Features & Functionality Frequently Asked Questions

       

      What is the Custom API Request action used for?

      The Custom API Request allows you to perform advanced interactions with Knack’s API, such as retrieving data that is not available through standard actions or implementing custom workflows.

      customapirequest

      Will Flows replace the current Tasks feature?

      No, Flows will not replace Tasks initially. Both will coexist for now. The future of Tasks will be evaluated after gathering customer feedback and understanding use cases for Flows over the coming months. Expect more details about the approach to Tasks in the future.

      Is there a list of connector apps available?

      Yes! Here is our full list of available connector apps: Full List of Available Connector Apps

      Will Power BI and Tableau visualizations be supported in Flows?

      Power BI is planned to be integrated in the future, but it is not available yet. For the latest information, please refer to the app with the list of available connectors above. If a connector isn’t listed, you can submit a request for it via the app shared. 

      Can Flows call an external webhook when a Knack event occurs, such as a record being created or updated?

      Yes, Flows supports calling external webhooks and making HTTP requests when specified events occur, such as a record creation or update.

      Will Flows support receiving SMS texts, not just sending them?

      The ability to receive SMS texts depends on the connector being used. For example, Twilio may offer different steps for sending and receiving messages. Check the specific connector’s documentation for details.

      Can I make an HTTP request when navigating to a new page and insert data into a table on that page using Flows?

      This use case appears to involve modifying a view and populating information in it. Currently, Flows focuses more on backend data operations rather than front-end page interactions. Further investigation is needed to determine if this will be possible.

      Is Knack teaming up with a third party service to manage the list of connectors?

      Yes, Knack uses a microservice behind the scenes called Albato to power the connector functionality.

      Will Flows support error handling and logic-based paths?

      Yes, Flows will include basic error handling. If an error occurs, you can choose from three options: "Stop the Flow", "Continue to the next step", or "Move to a different step". This flexibility allows you to implement error-handling strategies.

      Can Flows be accessed in shared apps?

      No, Shared Builders will not have access to Flows initially. The first focus is to provide account owners with access. Expanding access to Shared Builders is planned for the future with secure strategies in development.

      How is billing for Flows calculated?

      Flows are billed based on Transactions. Each time a Flow is triggered, the initial trigger step is free and not counted towards your planned Transaction amount. Subsequent actions will count towards your monthly Transaction allotment. Additional Transaction bundles can be purchased, and details can be found on the pricing page.

      Tip: To learn more about billing, usage, and Transactions, see our section here: Flows Billing & Usage

      If there is an error in a Flow step, will an email be generated?

      Yes, error emails will be sent to the account owner. Flows aggregate errors every hour and notify you if errors are detected. If more than 50 errors occur in a given Flow within an hour, the Flow will automatically stop, and you will need to manually restart it.

      Will Flows be accessible across all apps in my Knack account?

      Yes, Flows exist across all apps within a Knack account. However, Shared Builders will not initially have access to Flows. Knack is developing strategies to provide Shared Builders with secure access in the future.

      Will Flows pricing information be available online?

      Yes, pricing details for Flows will be available on the Knack website, including information about planned Transaction amounts and purchasing additional Transactions.

      Tip: To learn more about pricing, see our section here: Flows Billing & Usage

      Do Flows only push information out of Knack, or can they also pull information in?

      Flows can both push and pull information. For example, a Flow can be triggered by adding a new row in a Google Sheet, and the data can then be inserted into a Knack app.