Flows Built-In Tools
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      Flows Jump to Another Action Tool

      Learn about the Jump to Another Action tool in Flows that allows you to skip unnecessary actions and improve efficiency in your workflows.

      This article contains the following sections:

       

      What does the Jump to Another Action tool do?

      The Jump to Another Action feature lets you bypass certain steps in your Flow and proceed directly to another step that you specify. This tool enables the creation of conditional or branched workflows, improving efficiency by skipping irrelevant actions.

      How to Add the Jump to Another Action Tool to a Flow

      1. Open Your Flow: Open the Flow Builder where you want to implement the Jump to Another Action tool.
      2. Add a New Step: Click the plus (+) button to add a new step to your Flow.
      3. Select "Jump to Another Action": From the list of available tools, select Jump to Another Action.
      4. Configure the Jump: Choose the specific action step in your Flow that you want to jump to. You can choose to jump based on conditions such as field values, triggers, or other dynamic criteria.
      5. Save Your Flow: After setting up your jump conditions, save the Flow. The Flow will now proceed to the designated step based on the conditions you’ve set.

      Example Use Case

      Imagine you have a Flow that processes customer orders. Based on the order type, you may want to send an email to the customer, update your CRM, or generate an invoice. By using the Jump to Another Action tool, you can create a condition where, if the order is marked as "test," the Flow skips the email and invoicing steps and directly jumps to updating the CRM.

      Troubleshooting Tips

      • Missing Steps: Ensure that the action step you want to jump to exists before configuring the tool. You can only jump to steps that have been created within the same Flow.
      • Logic Conflicts: Double-check your Conditions and logic to avoid conflicts that may cause the Flow to behave unexpectedly.

      Best Practices

      • Use the Jump to Another Action tool when you have multiple paths in a Flow and want to improve efficiency.
      • Combine this tool with conditional logic or the Filter Row Elements tool to ensure that the Flow only jumps when necessary.