Managing Apps
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      3. Managing Apps

      How do I white label my app?

      This article will provide you with the options you have for white labeling your app to remove any references to Knack.

      To personalize your app and remove any mentions of Knack, there are several steps you can follow:

       

      Remove the "Powered by Knack" from Your Apps

      To remove the "Powered by Knack" link at the bottom of your app's pages, it is necessary to upgrade your plan to the Pro plan or above. This feature is not available on the Starter plan.

      For more details on our plans, take a look at the Knack pricing page. To update your plan, go to the Plan & Billing: Plans section in your Dashboard.

      Embed Your App

      If you have your own website, you can embed your app onto your site. Learn more on this topic here in our article: Embedding Your App. 

      The article provides comprehensive information on embedding your app using various CMS systems such as WordPress, SquareSpace, and more. It also covers the HTML requirements and addresses common issues related to embedding.

      It is highly recommended to thoroughly read the article before proceeding with embedding your app on your website.

      Whitelist Your Email Domain

      You may notice that emails from your app are not being delivered to your inboxes, or have a "dropped" or "bounced" status in the email history. Our support team will first verify that your sending domain is on our email domain whitelist, and if it is not, we will request for you to complete our whitelist request form.
      Once you do that, we send back an email with instructions on how to enter DNS entries to your domain's set up so that we can validate they are from a legitimate sender.

      By whitelisting your email domain, emails sent from your app will come from your domain instead of "knack.com". You can submit a request to whitelist your email domain by opening a ticket with our support team.

      If our support team has verified your sending domain has already been validated, it's likely a network that's not allowing your emails to be delivered to inboxes. This may come up if you have networks that block emails that are sent from and to the same domain.

      Note:  Knack's dedicated email sending IP address is 167.89.75.166.