New Builder
Get Started
Manage Your Records
How Knack Works
Design Your Database
Do More With Knack
View and Share Your App
Build Your Live Application
Learn More
Connect Related Data
Reporting & Dashboards
E-Commerce & Payments
Search & Queries
Emails & Notifications
Workflow
Calculations & Logic
Users & Access
Builder Guide
Pages
Working with Pages
Deleting a Page That's Being Linked to
Printing Pages & PDFs
Page Rules
User Pages
Page Menu
Objects & Connections
Plan Your Objects
Plan Your Connections: Complex Example
Plan Your Connections: Simple Example
Special Objects
Connecting Records Together
Use Connections in Your App
About Connections
Connection Types
Working With Objects
Connections: Troubleshooting & FAQs
App Customization
Live App Design
Embed Your App
Integrate with Formstack Documents
Integrate with Zapier
Integrate with Integromat
Working with Icons
Other Customization Options
E-Commerce
Views
Using Action Links
Using Record Rules
Table Settings
Table Column Settings
About Views
Combining Fields from Connected Records in Views
Reports
Source: Which Records Will the View Display
Forms
Searches
Using Display Rules
Tables
Lists
Maps
Details
Rich Text
Calendars
Using Submit Rules
Menus
Records
Importing Connections
Import Records
Working with Records
CSV Format Guide for Importing
Export Records
Batch Updates
Delete Records
Tasks & Emails
Builder Basics
Users & Logins
Live App Security Settings
Live App Security Settings: HIPAA Plans
Manage Roles & Permissions
Manage User Records
About Users
Users and the Page Menu
Single Sign-On with Google, Facebook, Twitter, and Custom
Logins and Registrations
Fields
FAQ
Support
Working With Support
I need help with CSS, Javascript, or jQuery.
What is a dedicated support manager?
Accounts
Is there an option to pay via invoice, check, wire transfer, or something other than a credit card?
Where can I find a copy of my receipt or invoice?
I'm over the storage limit for my account. How do I add more storage or get under the limit?
I'm over the record limit for my account. How do I add more records or get under the limit?
How do I freeze or pause my Knack account?
Need account access or to transfer account access because account owner or colleague left the company
How do I cancel my Knack account?
How do I add more API calls to my account?
Managing Apps
How do I remove the "Powered by Knack" logo at the bottom of my app?
How do I give Builder access to a colleague or developer for one of my apps?
How do I change the favicon for my app?
How do I backup or export my apps and data?
How do I white label my app?
How do I copy an app from my account to another account?
How can I track what users are doing in my app?
App Building
How do I find the most recent date from a connected object?
How do I move or copy fields or data from one object to another?
How do I add a logo to my app?
How can I change the color of something in my app?
The menu isn't showing for my app on mobile devices. How do I fix that?
How do I create a field that always shows today's date?
How do I show multiple dates on a calendar?
Is there a way to add a display rule to multiple columns at one time instead of having to update each column individually?
How can I show a customer's payment history if I'm collecting payments through my Knack app and through cash or check?
Can I combine two date fields into a single date field? For example, combining a start and end date into a single field?
Is it possible to display more than 100 records at a time on a table, list, or search view?
Is there a way to have new users be automatically logged-in after they register?
Do I need a separate user role object for my Vendors, Customers, Employees, Contacts, etc?
How do I create an "If, Then" or conditional equation?
Does Knack offer a service for building apps or have developers I can hire?
How can I set up my app so users see only their own data?
How do I bulk upload or import multiple images?
How do I bulk upload or import multiple files?
How do I merge my apps, or copy pages, objects, or other app elements between my apps?
Can I share or connect data between apps?
Can I?
Can I customize the look and feel of my Knack pages?
Can I migrate or transfer data from Zoho, Quickbase, or TrackVia?
Can I add Google Analytics to my Knack app?
Do you have a sandbox or developer environment?
Can I integrate Knack with other data, products, and services?
Can I have an app in a language besides English?
Can I use Knack on mobile devices?
Can I create invoices and accept payments?
Can I migrate my Access, Filemaker, SQL, or other databases?
Can I use a barcode or credit card scanner with Knack?
Can I prototype for others?
Can I send SMS or text messages using Knack?
Can I email PDFs or other attachments to users with Knack?
Can I add chat or messaging to my app?
Can I sell my Knack apps?
Other
Does the signature captured through a signature field constitute a legally binding signature?
How does Knack work on mobile devices? Is it mobile-friendly? Can users download my apps?
Storing sensitive data (credit cards, social security numbers, etc.)
How secure is Knack?
Will Knack sign an NDA (Non-Disclosure Agreement)?
Does Knack offer access to beta features?
Does Knack offer a partner program?
Is Knack GDPR compliant?
How do I batch download all of the images and files In my app?
Which browsers do you support?
Imports
Some of my fields aren't importing correctly. How can I fix that?
I'm having trouble importing into a connection field. What can I do?
I'm seeing an odd character when importing data. How can I get rid of it?
Can I import something other than data? Like objects, pages, views, etc?
My import is failing or getting stuck. What do I do?
Can my users import data from the live app, instead of going through the builder/back-end?
Can I schedule or automate imports?
Can I import data into more than one object at the same time?
Can I undo or reverse an import?
I am importing data for the first time. How do I do that?
How do I update existing data using an import?
My import is taking a long time. Can you take a look?
I'm having trouble importing into a specific type of field. What can I do?
I'm getting an error when importing. What do I do?
Do the validation rules on fields trigger when importing data?
How To Guides
Users & Logins
Save a User's Payment Method
Force Users to Reset Their Passwords
Create a Single Login Page for Multiple User Roles
Show Records Connected To The Logged-in User's Company Or Other Group
Create an Admin User Role to View All Records
Add Read-Only Access For Users
Show Records Connected to the Logged-in User
Add Functionality to Your Live App
Manage Your Records
Use an Edit Form to Create Records If They Don't Exist
Use Zapier to Insert Connected Records
Copy a Record Using Record Rules
Create a Version History for Records
Track When Records are Created and Updated
Track Which User Last Updated a Record
Workflow & Automations
Add Stages to Your App
Using Mailchimp
Add Status Indicators to Your App
Add Assignments to Your App
Notify a User That an Item is Ready for Review
Create a Registration Form with Limited Availability
Add a Pipeline to Your App
Create a Button or Link that Updates a Field to a Custom Value
Add Notification & Reminder Emails to Your App
Approve New Records Before Displaying Them
Store Multiple Images or Files for Individual Records
Use Multiple Image Sources for a Single Image Field
Workflow Tools
Work with Connected Records
How to Show Multiple Fields in Your Connection Drop-Down
Showing Parent-Child Records in the Live App
Logic, Equations & Formulas
How to Display Multiple Date Formats Using a Single Date Field
How To Number Line Items
Show Upcoming Birthdays
How to Set a Random ID
Display a Message When a Deadline is Approaching
Generate Simple Numeric Barcodes Automatically
Calculate Age in Years from a Birthday
How to Extract the Start and End Dates from a Date Field
Start an Auto Increment Field from Any Number
Customize Views
How to Add Inline Editing to a Table
Create a Print-Friendly Invoice Page
How to Click on an Image to Go to Another Page
How to Add Connection Links to Views
How to Add a Map to a Details View
How to Add Groupings to a Table
Reports, Queries, and Summaries
App Walkthroughs
Build a Quiz App
Build an Inventory Manager App
Build an Orders App
Build a Warehouse Manager App
Build a Member Directory
Build a Map Directory or Store Locator App
Forms
Create a Multi-Part Form
How to Change the Layout of Forms
How to Add Instructions to a Form
How to Customize the Text on a Submit Button
How to Limit an Uploaded File’s Size
How to Automatically Capture a User’s Location on a Form
How to Allow Users to Add New Options in Forms
How to Use URL Variables to Pre-Populate a Form
Add Read-Only Fields to a Form
How to Create Dynamic Dropdowns in Forms
Manage Your Account
Table of Contents
- What are the support hours?
- Do you have a knowledge base or any tutorials or videos?
- Do you offer chat?
- Do you offer video support?
- Do you offer phone support?
- What kind of response times are typical for support requests?
- Will you help me build my app?
- What information do I need to send to get help?
- How can I send an example spreadsheet or data?
- Will you help me implement or troubleshoot custom code?
- Can I upgrade plans temporarily just to access higher support features?
- Do you offer dedicated support or extended training sessions?
- What is a Dedicated Support Manager and how do I get one?
- On which holidays is support not available?
- Do you offer emergency or after hours support?
- All Categories
- FAQ
- Support
- Working With Support
Working With Support
Updated
by Danielle Kellogg
- What are the support hours?
- Do you have a knowledge base or any tutorials or videos?
- Do you offer chat?
- Do you offer video support?
- Do you offer phone support?
- What kind of response times are typical for support requests?
- Will you help me build my app?
- What information do I need to send to get help?
- How can I send an example spreadsheet or data?
- Will you help me implement or troubleshoot custom code?
- Can I upgrade plans temporarily just to access higher support features?
- Do you offer dedicated support or extended training sessions?
- What is a Dedicated Support Manager and how do I get one?
- On which holidays is support not available?
- Do you offer emergency or after hours support?
We understand that the support we provide is just as important as the product you use.
You'll find an expert team at Knack eager to help you build an outstanding app.
What are the support hours?
Our support hours are 10am - 6pm EST. While we may occasionally respond to messages outside of this time frame, this is when you can expect to hear from us.
Do you have a knowledge base or any tutorials or videos?
Yep, if you're reading this, you are already here! You can an view the homepage for our complete knowledge base here.Our Knowledge Base is split into main sections:
- Get Started: A quick overview of the Knack platform.
- Builder Guide: The complete manual to the different components of the Knack Builder and how to use them.
- How-To Guides: Step by step instructions for building different app types, workflows, and functionality into your apps.
- Manage Your Account: Information on billing and account administration.
You can also view our Developer Documentation for information on using custom code and our API with your apps.
We also host regular webinars. You can register at this link.
Do you offer chat?
We do not offer instant chat, but we do offer a convenient in-app messenger. When you're logged into the Knack Builder you'll this icon at the bottom right corner of the screen. We typically are available to provide responses through the messenger during our EST business hours. However, we are sometimes on during different hours of the day, so you may sometimes hear from us outside of support hours.
If you don't see us available, you can send us a message and we'll get back to you as quickly as possible. To help us resolve your issue quicker, please send us the troubleshooting information we need.

Do you offer video support?
We’re big fans of videos to help us answer your questions or troubleshoot any issues you run into. Feel free to record a video to visually talk us through a new part of your app you’d like to build or an issue you’re running into. You don’t have to send us multiple paragraphs describing a bug you’re running into. You can simply record a video of your screen going through the steps that lead to the issue.
Video makes it easier for us to provide thoughtful and detailed responses to your questions or to dig into your issues without delay. This means that we can ultimately resolve your requests faster.
Do you offer phone support?
In an effort to provide the best support we can during the ever-changing COVID-19 outbreak, we will no longer be offering scheduled phone support as of April 23, 2020.
We made that change to give our team the ability to provide our customers with the best support possible during the COVID-19 outbreak. We believe it isn’t possible to provide the same effective assistance over the phone that we can provide through email or our in-app messenger.
Click here to learn more about this change.
What kind of response times are typical for support requests?
We always try to respond as quickly as we can, but if things get busy we do have to prioritize requests based on the plan you have:
- Starter: 1 -2 business days
- Pro: 1 business day
- Corporate: less than 1 business day
- Enterprise: same day, when possible
For quicker resolution, please send us the troubleshooting information we need.
Will you help me build my app?
During the 14-day, free trial we're available to help you evaluate the Knack product. We can provide guidance on whether Knack is a good fit for your idea and direction to help you build your app.
Beyond the trial, we can also offer further personalized assistance on the Pro plans and above. This includes learning more about your app goals and advising in the best way to achieve those with Knack.
However, we cannot build your app for you. If you would like to hire someone to build your app, you can find someone on our Builder Network.
The Starter plan is limited to support on the basics of using the Knack platform.
What information do I need to send to get help?
So that we can jump right in when we see your message, please be sure to include a clear and detailed note to help us help you. If something is not working right and you’d like us to troubleshoot, please provide in your note to support@knack.com:
- URL to where we can see the issue in either your Builder or Live App.
- Detailed steps to reproduce the issue.
How can I send an example spreadsheet or data?
If our support team asks for a sample spreadsheet for troubleshooting imports or building a proof of concept, please sanitize the spreadsheet so it does not include any real user data. We ask this to maintain the security of our customers and yours.
Will you help me implement or troubleshoot custom code?
No, while we're happy to guide you on whether custom code can be used for a specific purpose, we're unable to test, troubleshoot, or write code for you.
Please see our Developer Documentation for information on using custom code with Knack, including common code examples you can adapt to use in your own app.
Can I upgrade plans temporarily just to access higher support features?
No, at least a 3-month plan history is required to access the respective support features.
Do you offer dedicated support or extended training sessions?
Yes, customers on an Enterprise plan are eligible to receive a Dedicated Support Manager. Training is available to customers on any paid plan. Reach out to support at support@knack.com for more information on our training packages.
What is a Dedicated Support Manager and how do I get one?
Your Dedicated Support Manager will work with you one-on-one to provide guidance as you build and maintain your app(s). They will know your apps, requirements, and goals, so you don’t have to explain those each time you need help.
Your support requests will be automatically sent to your DSM. Of course, if your DSM is out of the office, the rest of the team will be available to help you, so you’re never without someone to help
A DSM won’t provide technical assistance involving custom code or the API, and won’t do any app building for you.
To have a DSM assigned, you must be on an Enterprise plan. Reach out to support at support@knack.com to be assigned a DSM.
On which holidays is support not available?
There are six holidays in the U.S. when support is unavailable.
- New Year's Day
- Memorial Day
- Independence Day
- Labor Day
- Thanksgiving Day
- Christmas Day
Do you offer emergency or after hours support?
Yes, we do offer emergency support for customers on Plus and Enterprise plans. Enterprise plans include private servers, custom cloud, HIPAA Plus plans, and High Security GovCloud plans.
Customers with access to emergency support can submit emergency support requests from within the builder and using a special email address.
We will respond to the request within an hour of receiving it. We don't make any guarantees on a resolution time since each issue is different.
Emergency support coverage is 24 hours per day, 7 days a week.
Emergency support requests can only be submitted for the following:
- Unexplained data loss (e.g. data sanctity issue or issues compromising your data
- Primary app features no longer functioning (e.g. can’t add or edit data)
- Unable to load your apps
Note: emergency support does not cover requests for app and/or data restores due to user changes.
All other requests are considered standard support requests and should be submitted to support@knack.com. They will be handled during regular business hours.
To inquire about our Enterprise plans and receiving emergency support, please use the "Contact Us" button to submit the form on this page.