Table of Contents

Managing Your Apps

Lesley Updated by Lesley

This article will cover managing the Apps on your Knack account.

Adding New Apps

To create a new app, login to the Knack Builder at and select the "Apps" tab on the Knack Dashboard. Then from the “Apps” tab, select the “+ Add App” button.

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Next, you will have two options, to build an app from scratch or use one of our pre-made templates.

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From Scratch

If you select the "Start From Scratch" option, this will create a new blank app. You will then be prompted to give your new app a name, and set the URL for the app.

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After selecting "Add app" this will create an empty app. Then it will redirect you to the Builder for your new app so you can start creating.

Example Apps

If you select "Pick a Template" this will allow you to pick one of our pre-made templates which you can use to learn how to build a specific type of app.

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Once you select a template, you will then be prompted to give your new app a name, and set the URL for the app.

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You can view all our Example Apps here.

Example apps are a great way to learn how specific apps are built. However we highly encourage you to use these as examples while you build your own app from scratch. This will create a deeper understanding of how your app works, making it easier to customize and manage in the long run.

Copying Apps

You can copy any app directly from the Knack Dashboard. Some users wish to copy their apps, either to repurpose the app, transfer to another account or to keep a copy as a backup.

Copying to Your Account

To copy your app, navigate to the Knack Dashboard and select the advanced options icon on the app you would like to copy. Then select "Copy" from the dropdown options.

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Next, this will open a popup modal, where you can name your new copied app and select a copy option.

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  • New app name: This is the name for the newly copied app.
  • Copy Records: This will copy all records in the app, along with the app structure.
  • Copy Tasks: This will copy all tasks in the app, along with the app structure. Tasks are available on the Pro plan and above.
You may choose to pause tasks in the copy. This is helpful if you are creating a backup of an app, but do not want your tasks live. You can open each task individually to update their status later.

Once you have given your app a name and chosen what to copy, press “Copy app” to start the copying process.

If you've selected to copy records, it will take some time before all records appear.

Copying to Another Account

To copy an app to another account, you will need to submit a copy request to

We will need confirmation from both Knack accounts involved, so you will need to CC the email address associated with the recipient's Knack account in this request to help expedite this process.

We will not be able to complete the copy request until a confirmation is sent to us from the email address associated with the account the app is currently on, as well as the email address associated with the Knack account that will be receiving the app.

The request should come from the email address associated with the account the app is currently on and include the following information:

  • The name of the app to be copied.
  • The email address associated with the account the app is being copied to. Please don't forget to CC this email in the request so that they can confirm that they would like this app copied to their account.
  • Whether you would like the records and app structure copied, or just the app's structure.
    • If on a Pro plan or higher, if you would like tasks to be copied with the schema
Sharing Apps with Shared Builders

You can add Shared Builders to your apps, which will allow others to edit your app. They will be able to fully edit the app you share with them, including adding, editing, and deleting elements from both the Data and Pages sections of the Builder.

You can read about adding Shared Builders here.

Records and Storage

When viewing your apps from the Knack Dashboard, you can see the record count and storage used for each app under the app name.

Records: This total represents all the records stored by each object in your app.

Storage: This total represents the size of everything that has been uploaded to your app.

Tasks: This total represents the number of tasks currently on the app. Clicking the task count will break down the total to show the number of active vs paused tasks on your app.

Refresh Record Counts

It may take some time for the record counts to update. So, you can always force a count refresh by selecting the actual count number in your Dashboard, as seen above. Then select the "Refresh Record Count" button to confirm the refresh.

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App Storage: Delete Unused Assets

If you need to save space in your app, you can clear out any unused assets. These unused assets are files and images that may not be in use anymore. We keep unused assets in case backups are ever needed.

To clear these unused assets, select the storage size in your Dashboard, as seen above. Then select "Delete Unused Assets" to confirm.

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Deleting unused assets can't be undone! They won't be recoverable in case you need to restore your database. If you happen to be using path URLs for uploaded files or images where the object has been deleted, note that clicking "Clear unused assets" will remove these uploads files and images.

Deleting Apps

To delete an app, navigate to the Knack Dashboard and select the advanced options icon on the app you would like to delete. Then select "Delete" from the dropdown options.

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This will open a page to confirm you are deleting the entire app. If you wish to continue, select the "Delete Application" button and your app will be deleted.

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This can't be undone! This entire application, including all data, will be permanently deleted and no longer accessible.

App Settings

You can edit App Settings in two places in the Knack Builder. Some basic settings can be edited from the Knack Dashboard, by selecting the "App Settings" options from the advanced options. This will open a modal popup where you can edit the App Name, App URL, and Description.

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You can edit the complete App Settings, by selecting "builder" from the Knack Dashboard when viewing your apps.

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Once in the Knack Builder, select the "Settings" section from the left menu will open the app settings.


On the App Settings - Settings tab you can edit the settings for the individual app:

  • App Name: This is the name of your app which will appear in the app header.
  • App URL: This is the text which will appear in the URL when viewing the app.
  • App Email Address: This is the primary email used for this app, which will be the "from" email the app will use when sending emails. This email address is used for any email or automation that sets a from address, such as:
    • Email rules
      • For Email Rules, this can be overwritten by adding a different From address in the rule.
    • Password reset emails
    • New user signups that require approval
    • Notifications to the customer about issues in the app (ex. email send failure)
  • Timezone: The timezone the app will use for fields using date and time values.
  • Daylight Savings: This will enable/disable daylight savings for the fields using date values.
  • Language: The default language for the app.


On the App Settings - Security tab you can edit the security settings for the individual app:

  • Script Attack Protection: This setting prevents the storage and execution of specific custom code, that is not whitelisted, in record values and views on record creation or update. This helps keep your apps secure and prevents input-based hacks.  The locations where Script Attack Protection is applied can be found here.
    • Once enabled, code that is not on our whitelist will be prevented from saving in field values. Other values submitted will save as normal. There is not a warning when this sanitization will occur on form submit, either in the Live App or Builder - the values are simply not saved. Some Examples:
      • <script src="">Hello world!</script> saves as having no value
        • Why? The <script></script> tag is code that is not on our whitelist.
      • <b onclick="alert('hello')">Hello world!</b> saves as <b>Hello world!</b>
        • Why? The onclick portion is code that is not on our whitelist.
      • <b>Hello world!</b> saves as <b>Hello world!</b>
        • Why? This HTML code is allowed.
Any custom Javascript and CSS in the "API & Code" section of your app will continue to be applied fully when this setting is enabled.
This setting is enabled automatically for new apps created after February, 25th, 2020. However, we recommend that all existing apps created prior to that date enable this feature immediately.
  • Enable IP Blocking: If enabled, only IP addresses listed here will have access to the app. Leave blank to disable. This is available on Pro and above plans.
  • Secure Browser: With this setting enabled, if anyone accesses your Live App on http://, they'll automatically redirect to the https:// version.


On the App Settings - Info tab you can find details for the individual app:

  • Data Location: Location of the server your app is hosted on. If needed, a request to EU servers can be made by clicking the "request EU migration" link. Learn more about data locations here.
  • HIPAA Compliant (US Only): Current HIPAA Compliance status of your app. If you're interested in becoming compliant, click the "become compliant" URL for more details.
  • Total Records: A snapshot of the total record count stored in your app.
  • Total Storage: A snapshot of the total asset storage used in your app.

Map Provider

Knack uses HERE Maps to display maps and geolocate address fields. This setting can be found on the App Settings > Map Provider page. Details for the settings and options available for maps and Address fields can be found in the "App Settings: Map Provider" article.

The loading of map views and geolocating address fields via HERE Maps is included for Pro and above plans. You can also use Google as your provider by adding your own API key; details can be found in "Using Google Maps as the Map Provider" in this help article.

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